As busy as things got this past year, I felt we weren’t as responsive to calls requesting inspections as I would have liked. At times, I was scheduled two weeks out and was unable to answer the calls that came in. Although perhaps inevitable at times, I don’t like to do business that way.
We have added some help to better respond to your needs:
- Scott Loukes. Many of you have already met Scott, who started with me a couple of months back as an inspector trainee but has quickly developed into a great inspector. Scott originally was going to go out on his own, and since he is located in Blue Hill, I initially encouraged him to do that. However, since we have formed such a great working relationship, he is now part of our group and helps me cover that area and wherever else we need to be. Scott has experience in masonry and supervising work on high-end homes along the coast. Scott is an InterNACHI Certified Inspector. His attitude and demeanor with the client make him a great asset.
- Laurel Grosjean. Laurel has become part of our group to help with the workload of doing radon and water testing. Laurel has recently been certified by the NRPP for radon testing and is currently completing the necessary paperwork to be certified in Maine. Laurel will be of particular help with the State requirements for tenant-occupied radon testing, which needs to be completed by March 1, 2014.
- Kate Smith. Sometimes when busy, the hardest part is to stop and take a phone call from someone who needs your services. Kate has joined us on a part-time basis to help answer those calls and to schedule appointments. She can also help you with some of those basic needs, such as getting a copy of a file or invoice, handling payments, etc. As you may have seen in a previous email, Kate will be answering our regular phone number, 207-944-6218, at the office.
When Kate is not working, you may call the same phone number as always. It will roll over to me, or you can call me directly at 207-951-7048. Please direct your clients to use the office number so that they get the most responsive service.
These changes should make us able to serve you and your clients better. If there are some hiccups along the way, I apologize. As you know, any growth and change come with a bit of adjustment.
We just wanted to thank you for the comprehensive inspection report. Eric was very nice, extremely professional and thorough, and explained everything he found so we could understand exactly what we were dealing with and what needed to be done, if anything. Please thank him again for us for his great work and attention to detail!
From our initial phone call to delivery of the final inspection reports, Perkins Home Services was a complete delight. Professional, prompt, thorough, and accommodating. We even learned a thing or two from the general home inspector, in addition to the required information. We're satisfied and smarter!
Scott and John who inspected our septic system have completed their work at our home in Deer Isle, Maine. We wish to complement their professionalism, courtesy and willingness to respond to our questions. They were very informative. You sent a very good team and we appreciate it. Thanks for your help too in explaining the process and arranging our appointment.
I just wanted to say thank you and how incredibly happy we were with everyone. Scott & John were beyond friendly and answered any and all questions we had! We hope to recommend you to anyone that is looking for the same service in the future.
Just wanted to say I was pleased with your Septic Check on the Blackwood Rd, Property. But saddened that I was hoping to buy it without incident. Nice to be forewarned of future problems. Thank you. I would recommend you to others.
It has been a pleasure dealing with all at Perkins. Very professional and knowledgeable. Little wonder that you are highly recommended by every realtor that we have met.
This is a very professional, thorough company. Their excellent work takes much of the worry out of buying a new home.
Scott came and inspected a home today I am interested in buying and he was great! I just wanted to say thank you for being so flexible and available. Scott was great about explaining everything to me in depth and answering all my questions. Thank you again!
Many thanks to you and the Perkins team for the great work on inspecting the home I plan to purchase. Your workers (both those who answer the phone and send out reports and those who do the hands-on inspecting of house, water, and septic) are all wonderful- friendly, knowledgeable, efficient- and you came so quickly when I needed you! I especially liked it that I could observe the inspections and ask questions. I learned a lot about the place I will soon call home!